Health West complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
Health West does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Free aids and services to people with disabilities to communicate effectively with us, such as:
Qualified sign language interpreters
Written information in other formats (large print, audio, accessible electronic formats, other formats)
Free language services to people whose primary language is not English, such as:
Qualified interpreters
Information written in other languages
If you need these services, contact Customer Care at (208) 232-7862 or customercare@healthwestinc.org.
Health West
500 S. 11th Ave. Ste. 400
Pocatello, ID 83201
(208) 232-7862
customercare@healthwestinc.org
You can file a grievance in person or by mail, phone, or email. If you need help filing a grievance, Health West is available to help you.
You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019
TDD: 1-800-537-7697
Complaint Portal: https://ocrportal.hhs.gov
