Have questions about receiving care at Health West? We’re here to help. Below, you’ll find answers to common questions about appointments, services, insurance, payment options, and more. Whether you’re a new patient or already part of the Health West family, we want you to feel informed and comfortable with your care. If you don’t see the answer you need, contact your local clinic. Our team is happy to help.
Absolutely. We care for patients of all ages, from newborns to seniors, and we love being a healthcare home for the whole family.
You can schedule an appointment by calling your local clinic or booking online through the Health West website. Our team is happy to help you find a time that works best for you.
In many cases, yes. Same-day appointments may be available, especially for urgent needs. Availability can vary by location, so we recommend calling your clinic for the quickest answer. Walk-in hours are available at select clinics including Health West Chubbuck and Health West ISU (Monday through Thursday, 5 to 8 pm).
No. Health West offers primary care services that typically do not require a referral. Check with your insurance provider to confirm coverage requirements.
Health West accepts most insurance plans, including Medicaid and Medicare. We recommend checking with your insurance provider to ensure coverage.
Yes. Health West welcomes everyone, whether you have insurance, are underinsured, or do not have insurance. We are here to make healthcare accessible for the entire community.
The sliding fee program adjusts the cost of care based on household size and income. For example, qualifying patients may pay as little as $40 per visit. To apply, complete the application and provide proof of income for all earning household members.
Health West provides medical, dental, behavioral health, and pharmacy services.
Yes. All providers care for children and infants. Obstetric services are available at select locations including American Falls, ISU, and Women’s Health.
Yes. Several clinics offer in-house pharmacies with sliding fee pricing and additional assistance programs to help reduce medication costs.
Health West uses a secure patient portal for communication. Contact the front desk if you need help setting up your account.
