FAQ

Health West Frequently Asked Questions

Can my whole family receive care at Health West?

Absolutely. We care for patients of all ages, from newborns to seniors, and we love being a healthcare home for the whole family.

How do I make an appointment at Health West?

You can schedule an appointment by calling your local clinic or booking online through the Health West website. Our team is happy to help you find a time that works best for you.

Does Health West take same-day or walk-in appointments?

In many cases, yes. Same-day appointments may be available, especially for urgent needs. Availability can vary by location, so we recommend calling your clinic for the quickest answer. Walk-in hours are available at select clinics including Health West Chubbuck and Health West ISU (Monday through Thursday, 5 to 8 pm).

Do I need a referral to be seen?

No. Health West offers primary care services that typically do not require a referral. Check with your insurance provider to confirm coverage requirements.

What insurance does Health West accept?

Health West accepts most insurance plans, including Medicaid and Medicare. We recommend checking with your insurance provider to ensure coverage.

Can I be seen at Health West if I do not have insurance?

Yes. Health West welcomes everyone, whether you have insurance, are underinsured, or do not have insurance. We are here to make healthcare accessible for the entire community.

What is the sliding fee program and how do I qualify?

The sliding fee program adjusts the cost of care based on household size and income. For example, qualifying patients may pay as little as $40 per visit. To apply, complete the application and provide proof of income for all earning household members.

What services does Health West offer?

Health West provides medical, dental, behavioral health, and pharmacy services.

Do you see kids, babies, or pregnant patients?

Yes. All providers care for children and infants. Obstetric services are available at select locations including American Falls, ISU, and Women’s Health.

Is there a pharmacy or help paying for medications?

Yes. Several clinics offer in-house pharmacies with sliding fee pricing and additional assistance programs to help reduce medication costs.

How do I see my lab results or message my provider?

Health West uses a secure patient portal for communication. Contact the front desk if you need help setting up your account.